Because YouiDraw don’t support insert SVG with “Embed Image”. 1. You can set “Image Location” option to “Link’ when you save your work to SVG. 2. If you already have images, just need inset SVG at first, then insert image.

If you take long time to insert your SVG file,  or it moved very slowly after you insert it, try follow this guide to optimize: 1. If this SVG embed some images, don’t worry, just insert this SVG, then insert images again: https://site.youidraw.com/faqs.html#document-9   2. If you have Adobe Illustrator or Inkscape (if no, skip this step), you can simplify […]

1. Make sure you can visit the api link of Google, Dropbox, Facebook or Microsoft. Which type you’re using, which api link you should to try. Google: https://apis.google.com/js/client.js Dropbox: https://www.dropbox.com/static/api/dropbox-datastores-1.0-latest.js Facebook: https://www.facebook.com/ Microsoft: https://js.live.net/v5.0/wl.js   2. If you can open that link, may because the cookies conflict, follow the steps below to resolve sign in problem. For […]

1. Make sure you can get the Cloud Drive folder list when you save as your project. 2. When you saved your project, you can go to your cloud drive to check if it saved successful. 3. You also can click “Choose Drive” button, then you can choose save file to Google Drive, Dropbox or […]

1. Make sure you can connect to Google or Dropbox service. 2. Please sign in with your Google or Dropbox account before you open file from it. 3. If you’re using some Firewall or Proxy software, please add the Cloud Drive services through.  (Include all subdomain.) Such as: google.com / googleapis.com / dropbox.com 4. If you still can’t […]

1. If you are using Chrome version 39, please try to use other chrome version, because we found Chrome version 39 had some issue, it will cause some problem. 2. Check your network, make sure it is stable, and Refresh the apps page and try to open your project again. 3. Try to Download your […]

1. Make sure you can visit the google fonts site: http://www.google.com/fonts 2. When you find the fonts name displayed by correct fonts, it means fonts can be load correctly.   3. When export your project, you may need to wait a few seconds for loading fonts from Google. After a few seconds, the fonts will displayed […]

1. Sign in to https://www.YouiDraw.com/ 2. Click your account email at the right-top corner, then choose “Account Info” 3. Click “unsubscribe” button on account info dialog (because you subscribed, so the button will become to unsubscribe): 4. Then YouiDraw.com won’t charge you again.

Google Account:  1. Sign in your google account at: http://accounts.google.com/ 2. Find “Account Permissions” under “Security” tab. 3. Click “View All”, and choose YouiDraw, then click “Revoke Access” button. DropBox Account: 1. Sign in your Dropbox account on Dropbox.com, and find your account settings. 2. Switch to “Security” tab in your account settings. 3. Find “Apps […]